Note: If you set up an account or submit personal information on behalf of someone else, you must first obtain that person’s consent, or in the case of a Child, the consent of the Child’s Parent.
Content You Share.
As part of our Services, you and your Child can send “FamilyGrams” and similar communications to Parents or approved Older Loved Ones. These communications may contain personal information, including but not limited to photos, user generated content within activities (such as art), and videos you and your Child create.
Your Communications with Us
. We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, or otherwise communicate with us.
“Trusted Tester” Program.
If you sign up to be a Trusted Tester, we will monitor and store your video sessions and interactions with the software, including the name and unique session ID of the participants in the session, either in real-time or via session recordings. We use this data internally to track bug reports and otherwise to improve our Services.
We may contact you to participate in surveys, or to have your Child participate in a survey with your consent. If you or your Child participate, you may be asked to provide certain information, which may include personal information, such as your demographic information.
Social Media Content.
We may offer forums, blogs, or social media pages on other sites such as Facebook or Twitter. Any content you provide on these third-party channels will be considered “public” and is not subject to privacy protections.
Information Collected Automatically or From Others
Automatic Data Collection
. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, general location information (e.g., to determine time zone), Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. If you connect a physical Bluetooth device, the device will send a unique device certificate via Bluetooth to your mobile device. Once the Bluetooth connection is established, the device and App will share information over a shared Wi-Fi connection. Information we collect may be associated with accounts and other devices.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities. We may combine your information with information that other people provide when they use our Services.
Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies.
. Cookies are small text files placed in your computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, some aspects of the Services may not work properly.
• Pixel Tags/Web Beacons
. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about your engagement on that web page. The use of a pixel tag allows us to record, for example, that you have visited a particular web page or clicked on a particular advertisement for our Services.
. We may also use Google Analytics and/or other service providers to collect information regarding behavior and demographics on our Services within our websites, App and physical products. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/
. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout
Information from Other Sources.
We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login or payment service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.